Support
Questions about the app, beacons, or your account? Start here, or reach out and we'll help.
Get in touch
The fastest way to reach us is by email. Tell us what's happening, what device you're on, and your app version if you have it, and we'll get back to you.
Email SupportFrequently asked questions
How do I get the app?
SpottID is live and free on both the App Store and Google Play. To get started:
- On iPhone, download SpottID from the App Store.
- On Android, download SpottID from Google Play.
- Open SpottID, sign in with your phone number, and start spotting.
Download links and a quick three-step guide are at getspottid.com/beta.
What is a SpottIR, and what is an owner?
A SpottIR is someone who discovers and photographs cars. An owner is someone who has registered their vehicle with a SpottID beacon.
SpottIRs find beacon-enabled cars nearby and submit photos to the owner. Owners review those photos and decide which ones to keep and share. You can be both.
How do I find SpottID cars?
There are two ways:
- Look for the SpottID cling on a car's window.
- Open the app and tap Scan to see beacon-enabled cars near you.
You need to be close to a car for its beacon to appear. Make sure Bluetooth is turned on.
I photographed a car. What happens to my photo?
When you submit a photo, it goes to the vehicle owner for review. Your photo is not public right away.
The owner can approve, reject, or report it. If they approve it, it can appear in their gallery and the community feed, with credit to you.
I'm an owner. How do I approve or reject photos?
When a SpottIR submits a photo of your car, you'll get a notification. Open the app to review pending photos, where you can accept, reject, or report each one.
Approved photos are added to your gallery. You stay in control of what gets kept and shared.
How do I get a beacon for my car?
Beacons are on sale now. Each bundle includes the hardware plus an annual plan — one beacon and one car slot per bundle, from $79/yr per car.
Grab one at getspottid.com/checkout.
The app can't find any cars. What should I check?
A few quick things to check:
- Bluetooth is turned on for your device.
- SpottID has permission to use Bluetooth. On iPhone, check Settings under SpottID. On Android, open Settings, then Apps, then SpottID, then Permissions, and allow Nearby devices (and Location if the app asks for it — some Android versions require it for Bluetooth scanning).
- You're close enough to a beacon-enabled car.
- You're running the latest version of SpottID from the App Store or Google Play.
If it still isn't working, email us with your device model and app version and we'll dig in.
How do I delete my account or my data?
You can delete your account and associated data from within the app. Go to Settings and tap Delete Account, then confirm. This permanently removes your account and personal data and cannot be undone.
For more on what we collect and how we handle it, see our Privacy Policy.